Frequently asked Questions

Velvet Treasure Hunt Promotion

Questions

Answers

How do I win?

Simply visit www.VelvetTreeHunt.com, enter the code found on your promotional leaflet and your details. In the ROI you will also be required to answer a skill question. You will then join the treasure hunt where you get the chance see if you have won a prize.

Where can I find promotional packs?

Triple Velvet toilet tissue can be found in most UK supermarkets, including Tesco, Sainsbury's, Morrisons, Asda, Waitrose, Co-op, discounters, cash and carry and convenience stores.

What products is the promotion available on?

Four and nine roll packs of Triple Velvet®.

Do I have to purchase a product to enter the promotion?

UK residents will need to send proof of purchase should they win. NI residents are able to enter without purchase by sending an SAE along with name (which a cheque can be made payable to) and postal address to: Velvet Treasure Hunt, PO Box 1079, Hemel Hempstead, HP1 1GY. One entry per SAE. Only winners will be contacted.

Entering the competition

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Where can I find my code to enter?

Your code will be located on the Triple Tree Treasure Hunt leaflets on promotional packs of Triple Velvet (while stocks last).

I've tried my code, but it doesn't work - why not?

We appreciate at times that it may be hard to read the codes on the leaflet. Some of the letters and numbers can look very similar such as a 1 or an L, Z or 2 etc. If you have tried and are still unsuccessful, please send in your leaflet, along with your name (which a cheque can be made payable to) and postal address to Triple Tree Treasure Hunt, PO Box 1079, Hemel Hempstead, HP1 1GY. We will contact you within 28 days if you are a winner.

Can anyone take part?

You have to be aged 18 or over and a resident of the UK (Including CI, IOM) or ROI to enter. Employees of SCA, and their immediate families, its agents and anyone else professionally connected with the promotion are not able to participate in this promotion.

I am not a resident of UK, ROI, the Isle of Man or Channel Islands. Can I participate in the promotion?

No. This promotion is only open to individuals who are residents located in the UK (England, Wales and Scotland), ROI, the Channel Islands or the Isle of Man.

When is the closing date?

The last date for receipt of entries online is 30th June 2010 - although packs may run out sooner than that in many stores.

I don't have internet access. How can I enter the promotion?

We appreciate not everyone has internet access. If you would prefer to not enter online you can send your leaflet, along with your name (which a cheque can be made payable to) and postal address to: Triple Tree Treasure Hunt, PO Box 1079, Hemel Hempstead, HP1 1GY. We will contact you within 28 days if you are a winner.

Do I need an email address to participate?

No, but to enter online you need a valid email address. If you have not got an email address, you can easily set one up for free with a provider such as Yahoo or Hotmail. Alternatively, you can send your leaflet, along with your name (which a cheque can be made payable to) and postal address to: Triple Tree Treasure Hunt, PO Box 1079, Hemel Hempstead, HP1 1GY. We will contact you within 28 days if you are a winner.

Why do you need my email details?

We only need your email details to register you as a participant of the Triple Velvet Treasure Hunt promotion. If you have ticked the opt-in box at the bottom of the registration page, you could be contacted by Velvet in the future.

Claiming a prize

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To claim do I need to send my original packaging?

You will need the promotional leaflet containing the code as proof of purchase if you are claiming a prize.

I’ve won a prize how do I claim?

Please send your promotional leaflet along with your full name (which a cheque can be made payable to), postal address and email address which you have used to enter online to: Triple Velvet Treasure Hunt, PO Box 1079, Hemel Hempstead, HP1 1GY

Can I claim codes for other people?

Yes you can, but the recipient of the reward is the individual who has submitted the code. That is the registered user of the account at www.VelvetTreeHunt.com.

I entered my code but lost internet connection before I could find out if I had won. How can I find out?

If you have entered your code online please send your promotional leaflet along with your full name (which a cheque can be made payable to), postal address and email address which you have used to enter online to: Triple Tree Treasure Hunt, PO Box 1079, Hemel Hempstead, HP1 1GY. We will only contact you if you have won within 28 days.

Where can I see a list of winners?

To view a list of winners, please visit www.winnersgallery.co.uk after 1st August 2010.

Money off coupons

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Answers

Where can I go to redeem my coupons?

Online coupons are accepted at most major retailers, convenience stores and local shops. The only exception where you may have difficulty are the retailers Aldi, Netto, Lidl and some convenience stores who don't accept coupons. Therefore, we would ask you to keep hold of your coupons until you next visit an alternative major retailer. Unfortunately, you are not able to redeem your coupon online.

What can I redeem my coupon against?

You can use your coupon against any pack of Triple Velvet toilet tissue.

How much is the coupon for?

In the UK the coupon is for 50 pence off your next purchase of Triple or Quilted Velvet. In ROI the coupon is for 50 cents.

Where can I get a coupon?

The coupons can be found on the promotional leaflet on special packs of Triple Velvet.

How long do I have to use my coupon?

The voucher is valid until the 31st July 2010.

My store won't accept the coupon due to the product being on promotion?

Coupons should not be used in conjunction with other promotions or coupons due to double discounting. If your coupon is refused, save it until next time you buy that product when it is not on promotion

If you still have any questions or haven’t been able to find the answer to your question please call Customer Services on +44 845 026 4559. Lines are open Monday to Friday, 9am to 5.30pm.